Frequently Asked Questions
Frequently Asked Questions
I lost my Magical Movie Rewards card and need a new one... What do I do?
If you know your account number, and you wish to receive a replacement card, you can go to marcustheatres.com/movie-rewards/my-account to login using your account number and your registered e-mail address. Once you’ve logged in to marcustheatres.com/loyalty, click on “Update Profile” and look over your profile information and please be sure we have your correct mailing address. (Note: If a zip code error appears, please delete the extra blank spaces behind the zip code.)
Check the “I lost my card, please send me a replacement” box on the bottom of that page.
You can also contact the Magical Movie Rewards department by email at Rewards@marcustheatres.com to look up your account number.
Additionally, if you have a smartphone, you can store your account number on our Marcus Theatres mobile app, which is available for free on both iOS and Android devices. Once you download the app, go to the “Loyalty Card” section and select “I’m already a member”. Do not select “Join Magical Movie Rewards now” as that will assign you a new number. Add your account number and name to store your account. You can show your “virtual card” on your phone rather than your plastic card to earn points during any transaction.
I lost my Magical Movie Rewards number... What do I do?
An associate at any Marcus Theatres box office can look your Rewards number up for you. You can also contact the Magical Movie Rewards department by email at Rewards@marcustheatres.com or by phone at 855-289-5471 to look up your account number.
How do I join the Magical Movie Rewards program?
There are 3 ways to join the Magical Movie Rewards program!
(1) You can stop by any Marcus Theatre location and pick up a card. They can register your card there, or if you are in a hurry, you can take the card and register it on your computer later at www.marcustheatres.com/loyalty.
(2) Sign up online at https://www.marcustheatres.com/movie-rewards/join and get your account number instantly. You can still download the Marcus Theatres App and store your account on your phone.
(3) Download our Marcus Theatres App on your iPhone or Android and get a virtual card account and store your card electronically on your phone so it will always be with you.
Present your card or virtual card every time you buy movie tickets or food and beverage items. Your points will begin to accumulate the first time you use your Magical Movie Rewards card after it is registered. When you register your card you will become eligible to receive rewards and other benefits of the program.
How do I register my Magical Movie Rewards card to begin earning points and rewards?
If you already have your Magical Movie Rewards card, you can register it in person at any participating Marcus Theatres® location, or online at MarcusTheatres.com/loyalty.
Why does Marcus Theatres require me to provide personal information when I register the Magical Movie Rewards card?
I have a card, but I would like a virtual card, how can I make the switch to the virtual card?
If you have a plastic card, to utilize your account and virtual card on the app you must be a registered member. If you have a smartphone, you can store your account number on our Marcus Theatres mobile app. The app is available for free for iOS and Android devices. Once you download the app, go to the “Loyalty Card” section and select “I’m already a member”. Do not select “Join Magical Movie Rewards now” as that will assign you a new number. Add your account number and name to store your account. You can show your “virtual card” on your phone rather than your plastic card to earn points during any transaction.
I forgot to bring my Rewards card to the theatre...Can I still earn points?
We prefer that you present your Magical Movie Rewards card at the time of purchase to receive your points. You can, however, provide the phone number during the transaction and a theatre associate can look up your account and add the points. You can also download our mobile app. On the app, you will have a Magical Movie Rewards virtual card and will not have to worry about forgetting your card at home!
I was told that I would receive 50 points for registering my card. When will I receive them?
Once the card is registered, 50 points will be automatically added to the total of your next transaction with the card. These points will not appear as a distinct item, but rather will be folded into the transaction’s total.
How do I earn points/Rewards Dollars? And what do Rewards Dollars buy?
With the Magical Movies Reward program, you receive one point for each dollar spent when you present your card during transactions at a participating Marcus Theatres® location. When your points balance reaches 100, it resets to zero and you automatically earn a $5 Reward, after which you begin earning points toward 100 again to earn your next $5 reward. (Your point balance will never go above the 100 point mark)
When manually added points take the point balance over 100, the Reward totals will not show on your account until the next time you swipe/scan your card at the theatre.
Points are awarded per individual transaction, not by dollars spent over a series of transactions. Your points and Rewards Dollars will be stored on your Magical Movie Rewards card. You may visit MarcusTheatres.com/rewards to check to see how many points and Rewards Dollars you have accumulated. Your account must be registered to accumulate points and Rewards Dollars.
Rewards Dollars may be redeemed for movie tickets purchased at the box office or through the phone app and food and beverage items at any Marcus Theatre® or restaurant located at our theatre locations. Rewards Dollars may not be used to purchase gift cards, VIP tickets or for auditorium rentals. Rewards Dollars must be used at time of purchase and may not be exchanged for credit on a previous purchase. Rewards Dollars have no cash value.
Rewards Dollars cannot be used for online purchases at this time.
How quickly will points /Rewards Dollars show on my account?
You always get the most up to date information by logging in to our website marcustheatres.com/loyalty. For points earned during a transaction, the points/Rewards information on our website will update within 60 minutes of the purchase. If you are looking for bonus points from a promotion, please take a look at the promotional emails’ fine print for the date we are expecting to see the points applied your account. If the points/Rewards dollars do not show in the phone app, please shut down the app (this is different from uninstalling the app) and re-open it. You can still redeem your available Rewards dollars even when your app is not showing them. The cashier will have access to the most up to date information when your card is scanned.
Do my Points/Rewards dollars expire?
Points will expire if there is no activity (points earned) in 180 days and Rewards will expire if there is no activity (rewards earned or used) in 180 days, regardless of how many points were earned towards your next reward. Unfortunately those Rewards points/dollars cannot be reinstated.
do I earn points for purchasing gift cards, VIP or other discounted movie tickets or items such as auditorium rentals?
You will accumulate Points upon the redemption of a Marcus Theatres® Gift Card, VIP or other discounted movie ticket, but not for purchases of those items (exception: a $100 Marcus Theatres® Gift Card will earn twenty-five (25) bonus points). Your purchase of auditorium rentals, group shows, field trips, catering events and other similar events are not Qualified Purchases and do not qualify for Points.
Where can I use my Magical Movie Rewards card?
Guests can use the Magical Movie Rewards card at all Marcus Theatres® and food & beverage venues at theatre locations, excluding Marcus Wehrenberg Theatres**.
These locations are subject to change without notice.
Will I receive points for my online movie ticket purchases?
Yes, for purchases made at MarcusTheatres.com/Fandango.com or on your Marcus Theatres® mobile app. Just enter your Magical Movie Rewards card number when you make your online movie ticket purchase and you will accumulate points for that movie ticket purchase*. Currently, Reward Dollars cannot be processed as payment for online purchases.
*please see next question for more details on purchasing online or through the phone app
Why am I being charged a convenience fee?
When trying to purchase tickets on the Marcus Theatres website, you are forwarded to Fandango.com. *If you logged into the Marcus Theatres website, your account number does NOT transfer to the Fandango website. When you enter your Magical Movie Rewards number on the Fandango payment page, you will not have to pay the convenience fee and you will earn points for your purchase.
On the payment page of Fandango, enter your correct Magical Movie Rewards account number (without spaces or dashes) in the “Theatre Rewards” prompt, just above the credit card section, by clicking on the “down arrow” to open the field, entering your Rewards card number and clicking “Apply”. If you did not enter your (correct) Rewards card number at this prompt, it means your order was not connected to your Rewards card, and will result getting charged a service fee. Unfortunately, Marcus Theatres cannot refund that Fandango collected fee. You can contact them directly but please be aware that Fandango is only able to offer refunds and exchanges prior to your show time.
When ordering through the app, you should see the fee waived on the “Order Summary” screen. If a service fee is listed on the order summary page, this means your card has not been entered into the mobile app properly. Open the menu and select “Loyalty Card” to enter your account information. Unfortunately, Marcus Theatres cannot refund the convenience fee.
Do I earn points for purchases made using coupons or with other special offers?
You will accumulate points for purchases made with coupons or pursuant to other special offers, but you will only accumulate the number of points that correspond to the actual amount you paid after using the coupon or other special offer.
Is there a maximum number of points that can be earned for purchases?
Regardless of purchase price, you may earn a maximum of two hundred (200) Points per Qualifying Purchase and one thousand (1,000) Points per day.
I have multiple accounts, can they be combined?
Yes. Just send an email to Rewards@MarcusTheatres.com with the card numbers and please mention which card you would like to keep. Any transferable points or Rewards dollars will be moved to the current account. Unfortunately, the bonus registration points are non-transferable. You will receive an email to confirm when the merge has been completed.
I don’t know my app password! How can I reset it?
The password is a function of the app to protect your payment information and the Magical Movie Rewards Program does not require a password. Since the password information is not stored with Marcus, the solution is to remove your Rewards card from the app and re-enter it. If the problem persists, we would recommend that you log out of the app, uninstall and re-install the app, then log back in with your card number.
I lost my confirmation from my online or app order, how can I get my tickets?
No problem! We can look it up with the credit card or gift card used to make the purchase. Present the credit card or gift card at the box office or swipe it at one of our box office kiosks to get your tickets printed.
Can my family member use my Magical Rewards card?
Yes, members of your immediate family may all use the same Magical Movie Rewards account number, however, only one physical card is issued per account. We recommend that your family members have individual cards and their own account numbers.
I want to discontinue my account. How do I do that?
If you wish to be removed from Marcus Theatres® Magical Movie Rewards program please send your request to firstname.lastname@example.org or contact our Rewards service office toll free at 855-289-5471 between 8:00AM and 4:30PM Central Time, Monday through Friday.
I want to discontinue my account. How do I do that?
If you wish to be removed from Marcus Theatres® Magical Movie Rewards program please send your request to email@example.com or contact our guest service office at 855-289-5471 between 8:30AM and 5:00PM Central Time, Monday through Friday.
Where may I review the terms and conditions for the Magical Movie Rewards program?
Visit MarcusTheatres.com/movie-rewards/terms-conditions for more information.
How do I contact Marcus Theatres® with additional questions or if I have problems with my Magical Rewards card?
You may email Marcus Theatres® at: firstname.lastname@example.org. You may also call (toll free) 855-289-5471 between 8:00AM and 4:30PM Central Time, Monday through Friday.
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