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Frequently Asked Questions

When will the MVP Rewards program end?

The MVP program will convert to the Magical Movie Rewards program on 5/17/2017.

All MVP Rewards must be used by 6/30/2017.

How do I sign up for a Magical Movie Rewards Account?

You can convert your MVP account to a Magical Movie Rewards account at any time starting 5/17/2017.

You can exchange your MVP card for a new Magical Movie Rewards card at any theatre box office or guest services counter starting 5/17/2017.

Magical Movie Rewards cards will be available at theatres beginning 5/17/2017. Magical Movie Rewards Points cannot be earned on your new card before that date.

How long can I use my MVP card?

You can still earn MVP points through 5/16/2017 and must redeem your MVP rewards by 6/30/2017. You will no longer earn MVP points as of 5/17/2017. Beginning 5/17/17, you must have a Magical Movie Rewards card to earn points.

What happens to the points on my MVP card once the Magical Movie Rewards program begins?

On 5/17/17, your MVP points will no longer be available. When you exchange your MVP card for a Magical Movie Rewards card, you will automatically receive 50 bonus points on your Magical Movie Rewards account which gets you half way towards your first $5 Reward!

Your MVP Rewards will still be available to redeem through 6/30/17.

What MVP Rewards do I have available?

You can check your available MVP Rewards with an associate at the guest services desk at any Marcus Wehrenberg Theatre or by logging into your account at marcustheatres.com/mvp.

Why are you changing rewards program?

Now that Wehrenberg Theatres has joined the Marcus Theatres family, we wanted MVP members to enjoy the same enhanced benefits as our Magical Movie Rewards program members. With the Magical Movie Rewards card, there are no complicated reward levels to track, you can use your reward dollars however you want, and you'll receive more great members-only benefits, including waived fees for online or mobile ticketing, free popcorn on $5 Tuesdays, and free refills on fountain drinks.

What is the difference between the MVP program and the Magical Movie Rewards Program?

Both programs award points for qualifying ticket and food & beverage purchases, but unlike the MVP program where you earn specific rewards at different point levels, the Magical Movie Rewards program is much easier to use and more rewarding. You will receive a $5 Reward for every 100 points earned. Your point balance will then return to zero and you start earning points towards your next $5 Reward. You can choose to spend your Reward dollars however you wish -at the box office for tickets, at the concession stand or at any of our food and beverage venues.  You can even save up your Rewards dollars to use for a special occasion. ($5 Rewards cannot be used for gift cards and online ticket orders.) In addition, Magical Movie Rewards members receive other benefits, such as waived fees for online or mobile ticketing, free popcorn on $5 Tuesdays and free refills on fountain drinks.  

Do the Magical Movie Rewards points expire?

If you visit us at least once every 6 months, your points and Rewards will not expire.  However, your points and Rewards dollars will expire if there is no activity (points/rewards earned or rewards used) in any consecutive 180 day period. Unfortunately, expired Rewards points/dollars cannot be reinstated.

Where can I use my Magical Movie Rewards card?

If you registered your Magical Movie Rewards card at any Marcus Wehrenberg Theatre, your card can ONLY be used at Marcus Wehrenberg Theatres and the food & beverage venues at Marcus Wehrenberg Theatre locations.

These locations are subject to change without notice.

Does the Magical Movie Rewards program have family accounts?

We recommend that each of your family members have their own cards and their own account numbers to receive individual benefits. Members of your immediate family may use the same Magical Movie Rewards account number, however, only one physical card is issued per account. Pooling of multiple account numbers into a single account is not permitted in the Magical Movie Rewards program.

Will I still get free popcorn on $5 Tuesdays?

Yes! Going forward, this will be a benefit only given to Magical Movie Rewards members.

Can I order tickets through Fandango.com and earn points?

Yes. Enter your Magical Movie Rewards account number when you make your online movie ticket purchase at MarcusTheatres.com or Fandango.com and you will accumulate points for that purchase.* As a Magical Movie Rewards member, your convenience fee will be waived.

How to earn points during online purchase:

1. Select your show time on the Marcus Theatres website. You will be forwarded to Fandango.com to purchase tickets.

2. Make ticket and/or seat selections.

3. On the Fandango payment page, click on the "Magical Movie Rewards" link under the "Theatre Rewards" section, just above the credit cards in the "Payment" section. (Tip: look for the image of the Magical Movie Rewards card!)

4. Enter your Magical Movie Rewards account number (without spaces or dashes), then click "Apply."

*Your Magical Movie Rewards account number will NOT transfer from MarcusTheatres.com to the Fandango website, so be sure to enter it correctly during on the payment page to earn points for your purchase. If you did not enter it correctly, your order will not be connected to your card and you will be charged a convenience fee. Unfortunately, Marcus Theatres cannot refund this Fandango-collected fee. You can contact Fandango directly for a refund, but please note that Fandango will only offer refunds and exchanges PRIOR to your show time.

Rewards Dollars cannot be used as payment for any online purchases at this time.

How do I contact Marcus Theatres with additional questions or if I have problems with my Magical Rewards card?

Please go to marcustheatres.com/movie-rewards/questions for additional FAQs. You may email Marcus Theatres® at: rewards@marcustheatres.com. You may also call (toll free) 855-289-5471 between 8:00AM and 4:30PM Central Time, Monday through Friday.

 

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